DO YOU OFFER EXCHANGES?
Yes, we offer exchanges made within 28 days. Customised garments and accessories cannot be exchanged. For further info please visit our Delivery & Returns page.
WHAT IS YOUR RETURNS POLICY?
We offer 28 days full refund or store credit at 110% of your order value. Customised garments and accessories cannot be exchanged or returned. For further info please visit our Delivery & Returns page.
HOW MUCH IS DELIVERY?
Our standard tracked delivery costs £3.50 and is free for orders over £60. We also offer express delivery for £4.50. For further info please visit our Delivery & Returns page.
DO YOU SHIP OUTSIDE THE UK?
Please contact email@example.com for accurate shipping and delivery times, as these will vary depending on your location. All International orders are sent via Royal Mail Tracked.
HOW LONG WILL IT TAKE MY PRODUCT TO ARRIVE?
Orders placed before 12pm will be processed the same day. Orders placed on weekends or bank holidays will be processed the next business day. Standard delivery is 2-4 days from shipping, express delivery is 1-2 days. For further info please visit our Delivery & Returns page.
ARE YOUR PRODUCTS AVAILABLE IN RETAIL STORES?
Our collection is only currently available online. For wholesale opportunities, please contact us on firstname.lastname@example.org
WHAT SIZE SHOE IS BEST?
Our Baby Shoes are currently available for infants between the ages of 0-24 months old. If you are in between sizes, go for a bigger size. Please refer to our Size Chart for the full list of measurements.
HOW SHOULD I CARE FOR YOUR SHOES?
Our shoes are handmade from 100% premium leather and like all leather products, shouldn’t be put in the washing machine. It’s best to spot clean with a damp cloth. Avoid harsh chemicals and dry away from direct sunlight. You can read our full care instructions on our Product Care page.
HOW SHOULD I CLEAN MY POCKET PEACH DOLL?
Our dolls are hand-crocheted with 100% organic cotton yarn, and It’s best to spot clean with a damp cloth. For a deeper clean, machine wash on a gentle low-temp cycle and air-dry. You can read our full care instructions on our Product Care page.
ARE YOUR POCKET PEACH DOLLS SAFE FOR A BABY?
Yes, all of our hand-crocheted dolls are UKCA certified. They do not contain any loose pieces, the filling is free of toxic chemicals and the eyes are made from black yarn sewn to the doll itself. Our yarns are Oeko-Tex certified 100% organic cotton.
WHY DO YOUR POCKET PEACH DOLLS DIFFER IN SIZE?
Our creators aim to make them the same size, but as they are all handmade, slight variations can occur. Each doll is unique with its own charm.
WILL YOU BE GETTING MORE STOCK?
Yes, we regularly receive more stock. Please email us at email@example.com for more accurate times.
HOW DO I APPLY A PROMO CODE?
After adding items to your cart, please proceed to the checkout where there will be an option to enter a promo code. Only 1 code can be used per order. For more help, please contact our Customer Services team on the Live Chat Function or email firstname.lastname@example.org
DO YOU OFFER GIFT WRAPPING?
All our shoes, teethers and dummy clips are packaged in complimentary drawstring cotton bags which can be reused afterwards. For something more special, we have 2 luxury ribbon gift boxes which can be added at purchase. The Large Gift Box (28l x 23w x 8d cm) costs £4 and can fit 1 set of muslin cloths, a pair of shoes, socks, a teether, dummy clip and a doll. The Cylinder Shoe Box costs £3 (18h x 10.5w cm) and can fit 1 pair of shoes plus a pair of socks or dummy clip. We also offer a gorgeous range of ready-made gift boxes containing an edited collection of perfect baby gifts.
CAN I ADD A GIFT NOTE?
Yes. Please leave a short message in the Gift Message Box at checkout and we shall include a handwritten note with your order.
WHERE ARE YOUR PRODUCTS FROM?
The majority of items are lovingly sourced from artisans in Turkey, one of the world’s leading manufacturers of exceptional cotton and leather, and our founder, Ezgi's birthplace. You can read more about our sustainable sourcing on Our Values page.